News

Our GP Patient Survey Results

We are really pleased to have received our results from this year’s national survey of GP patients. The survey is one of the ways we engage with patients, and we use the information it provides to help us improve the services we provide. Find out more about the all the different ways we get feedback from patients here.  

The survey results show some areas for improvement, which we will be working on and report back in the coming weeks. However the practice overall satisfaction score has increase by a huge 12% in the past year, meaning we achieved a 70% satisfaction rate. We are also keen to support more patients to engage in future.

Read the full results below:

GP Patient Results City Practice.pptx

Cervical Screening Awareness Week

Cervical Screening Awareness Week 17 - 23 June 2024 

Cervical screening is an important tool in the fight against cancer. With nearly 1 in 3 not attending their cervical screening test we want to share where to find information and support if you’re worried about cervical screening or your screening results.

What is cervical screening?

Cervical screening is a way of preventing cervical cancer (cancer of the cervix). It uses tests to find abnormal changes in the cells of the cervix.

The first part of cervical screening is to have a smear test. This is also called the cervical screening test.

We have more information about having a smear test.

How painful is a cervical screening (smear) test? Does it hurt?

A cervical smear test should not hurt, but sometimes it can feel uncomfortable. If you're worried about the test causing you pain, your GP or practice nurse can explain ways they can make the test easier for you.

What is a cervical screening (smear) test looking for?

A cervical screening test checks for abnormal cell changes in the cervix. Cervical cell changes are common, and often improve naturally. But sometimes these changes need treatment because there is a risk they may develop into cancer.

In England, Scotland and Wales, the sample is tested for a virus called HPV first. Samples that show high-risk HPV are then checked under a microscope for abnormal cells. 

In Northern Ireland, the sample of cells are now also first tested for HPV.

The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated.

Do I need cervical screening if I’m a virgin or from the LGBTQ+ community

Cervical screening is for anyone who has a cervix, regardless of sexual orientation or gender identity. The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated. You can get HPV through:

• vaginal, oral or anal sex
• any skin-to-skin contact of the genital area
• sharing sex toys

You're still at risk of cervical cancer if:

• you've had the HPV vaccine – it does not protect you from all types of HPV, so you're still at risk of cervical cancer
• you've only had 1 sexual partner – you can get HPV the first time you're sexually active
• you've had the same partner, or not had sex, for a long time – you can have HPV for a long time without knowing it
• you're a lesbian or bisexual – you're at risk if you've had any sexual contact
• you're a trans man with a cervix
• you've had a partial hysterectomy that did not remove all of your cervix

If you've never had any kind of sexual contact with a man or woman, you may decide not to go for cervical screening when you're invited. But you can still have a test if you want to. If you would be happy to discuss it, making the practice aware of your decisions and reasons is helpful in ensuring we stop keep contacting you, and that we can understand the reasons people chose not to have screening.

If you're not sure whether to have cervical screening, please book an appointment to talk to our nurse.

If you are a trans man or non-binary person and have a cervix, you should have screening too. But, you may not be sent an invitation if you are registered as male with your GP. Tell your GP if you want to have cervical screening, so they can arrange regular tests for you.

You do not need cervical screening if you are a trans woman or were assigned male at birth.

Places to find out more

Cervical Screening Awareness Week (macmillan.org.uk)

Jo's Cervical Cancer Trust | Cervical Cancer Charity (jostrust.org.uk)

Cervical screening - NHS (www.nhs.uk)

#MentalHealthAwarenessWeek

Tell us what you think - new appointment system

We would like feedback from our patients around our new appointment system.

Please use the link below to let us know if you were able to get to see the person you wanted to at your last appointment.

Take the survey

Wishing all our staff, patients and those celebrating a Happy Eid! 💙

Published on 10th Apr 2024

Repeat prescriptions

We have had some feedback from patients through Healthwatch about repeat prescriptions and the confusion about repeat ordering online. Repeat prescriptions can be ordered electronically through systmone online or your NHS App. You shouldn’t use Anima for normal repeat ordering, but can ask questions about medications through Anima. More information can be found here Prescriptions - City Practice (clovercitypractice.co.uk)

If you do not wish your repeat prescription to go to your usual nominated pharmacy, please ask for it be issued to the pharmacy you wish, or for it not to be nominated at all. By not nominating you can go to any pharmacy. This is helpful if your item is in low stock. If you don’t nominate a pharmacy please ask for a barcode to help the pharmacy you attend to find your prescription. If there are any issues with prescriptions being lost in the system we can provide a barcode to help the pharmacy find them.

Answers to some of your questions about the new appointment system

We have made changes to the way you book an appointment. The aim is to make it easier to get an appointment and to do away with the 8.30am rush for appointments which is neither fair or clinically appropriate.

Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.

We have been asking for feedback from patients to make sure that this new approach is meeting your needs.

Here are answers to some of the frequently asked questions we have received from patients about this new system.

Staying safe with diabetes during Ramadan

If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.

Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).

Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.